Effective Date: July 14, 2026 Website: www.sapotsystems.com
1. Overview
Sapot Systems Inc. provides professional services, consulting, and technical solutions. Because our offerings are service‑based and delivered through labor, expertise, and time, we do not offer returns in the traditional sense.
2. Service Refunds
Refunds may be considered only under the following conditions:
- A service has not yet begun, and no work has been performed
- A billing error occurred
- A mutually agreed‑upon contractual clause allows for partial refunds
Once work has started, time has been allocated, or deliverables have been produced, refunds are generally not available.
3. Project‑Based Engagements
For fixed‑price or milestone‑based engagements:
- Payments already made for completed milestones are non‑refundable
- Future milestones may be canceled if work has not begun
- Any exceptions must be documented in the project contract
4. Subscription or Ongoing Services
If applicable:
- Cancellation may occur at any time
- Refunds are not provided for partial billing periods already delivered
5. Dispute Resolution
If you believe there is an issue with the service delivered, please contact us at info@sapotsystems.com. We will work with you to resolve concerns through clarification, revisions, or remediation as appropriate.
6. Contact Us
For questions about this policy, contact: Sapot Systems Inc. Email: info@sapotsystems.com